Help Center
What if the items in my box were damaged in transit?
Damaged items must be reported within 2 weeks of the box's arrival by emailing jenn@escapeintoreading.com and including a picture of the damaged item. Once the email is received, a replacement will be mailed out to you.
When will I be charged for my subscriptions?
On the 15th of March, June, September, and December for quarterly subscriptions. For yearly subscriptions, the 15th of whichever month (as previously mentioned) is next chronologically.
When will my first box ship?
Dependng on which month you sign up, the box will ship either January 5th, April 5th, July 5th, or October 5th - whichever is next chronologically.
What carrier do you use to ship?
Boxes are shipped using PirateShip by whichever carrier is cheaper- UPS or USPS. Majority of the time, it will be USPS Priority Mail Cubic.